Exception Resolution Service Setup
Thank you for choosing the Exception Resolution Service. Following are the steps to take to streamline your implementation process, including contacts to help you with questions at any step along the way. Depending on the FedLine® Solution and services to which you already subscribe, you may be able to omit several of these steps. Read the steps carefully to determine which apply to you. If you need advice or assistance at any step of the process, consult your relationship manager.
Step 1 – Assess Your Access Needs
Use the following links to determine which access solution provides the services/features your organization needs and the number and type of Subscribers who will need access to those solutions in your organization.
- Review the 2026 FedLine Solutions Services Comparison Matrix (PDF)
- Determine the FedACH® Subscriber Access Levels needed for the Exception Resolution Service
- Review your security and contingency procedures to ensure that appropriate safeguards are in place when using any FedLine Solution
Step 2 – Review Rules and Regulations
Federal Reserve Financial Services use is governed by applicable Operating Circulars. In addition, the Board of Governors of the Federal Reserve System has responsibility for implementing certain laws pertaining to a wide range of banking and financial activities. The following may be relevant to your use of the Exception Resolution Service.
Operating Circulars
- Operating Circular 5: Electronic Access – covers general terms for accessing and using Federal Reserve Financial Services. Appendix D specifically applies to the Exception Resolution Service
NACHA's Operating Rules (Off-site)
Provides information regarding annual ACH rule changes, their operational impact and whether any software changes are required; includes a system of national fines; available through NACHA or your Payments Association (Off-site)
Uniform Commercial Code-Article 4A (Off-site)
Green Book (Off-site)
A comprehensive guide for institutions that receive ACH payments from the federal government and send payments (i.e., collections) to the federal government.
Step 3 – Review Hardware/Software Requirements
Evaluate all internal software/hardware systems and compare to Federal Reserve Bank requirements to determine if changes are needed for a successful production cutover.
Step 4 – Complete Forms/Agreements
Now that you've determined your access solution, service feature and Subscriber needs, you can proceed to document all your decisions in the required forms. Those with existing access to FedLine FedACH Information Services need only complete and submit Part 6F of the FedACH Participation Agreement.
- Ensure that your organization has submitted Certificate of Resolution and Official Authorization List (OAL) using the standard form required by the Federal Reserve Banks
- Complete Part 6F (PDF) of the FedACH Participation Agreement. This form must be signed by a person on your institution’s OAL. Submit completed agreements to the location listed on the form.
Current FedLine customers:
- The Exception Resolution Service is accessible via FedLine Web and FedLine Advantage. If new Subscriber access is desired, an End User Authorization Contact (EUAC) with authority to manage FedLine Web® access should submit a Subscriber request for an Exception Resolution Service role via the EUAC Center within FedLine Home.
New FedLine Customers:
- Complete the FedLine Web Service Setup or FedLine Advantage Service Setup
Questions? Contact the Support Center
Step 5 – Congratulations! Begin using your new Federal Reserve Financial Services
You can begin using the Exception Resolution Service.