The Exception Resolution Service helps financial institutions resolve FedACH® Services and FedNow® Service exceptions efficiently, effectively and securely. But did you know that it also can be used to request copies of checks that were converted to ACH items, including to the U.S. Treasury?
Full-service participants in the Exception Resolution Service can eliminate inefficient and time-consuming manual resolution methods (e.g., phone, fax, U.S. mail) by opening an exception case via their respective FedLine® Solution to electronically request a copy of the converted check.
Managing exception cases with the U.S. Treasury
While the Exception Resolution Service is the preferred method for requesting converted check copies from the U.S. Treasury, financial institutions can submit requests via email and via fax at (216) 579-2813. To learn more about how you can manage exceptions with the U.S. Treasury via the Exception Resolution Service, review the new Treasury Resource Guide (PDF).
Sign up to be an Exception Resolution Service participant
If your institution is not yet a full-service participant, start opening exception cases today by completing the Exception Resolution Service Request Form (PDF).
Questions and support
Contact the Support Center if you have questions about the Exception Resolution Service or how to sign up. For information on pricing for the service, refer to the fee schedule.
