FedCash® Services is committed to providing the information you need. Answers to many of our customers' most frequently asked questions can be found using the links below.
If your question is not answered by the information provided on the site, Contact provides a comprehensive list of service and support contacts who can assist you.
For DIs that currently have a "daily" carrier run, there was no change to the process. For DIs that have a specific day or days of the week they can place orders, they are now required to enter the ship date. Consequently, DIs are now able to order each business day of the week regardless of its established armored carrier schedule.
With the implementation of a "daily" or a five business day ordering period, DIs are no longer required to notify their servicing Federal Reserve Bank when placing orders outside of their normal armored carrier schedule. However, DIs are required to make special arrangements with their armored carrier to ensure pick-up and delivery occurs on the scheduled date. Fees may be assessed by the armored carrier for additional or special arrangement situations.
Yes. Daily Carrier Run (DCR) applies to orders entered by a DI, File Upload, or Order for/Order by relationship.
The order date is the day the DI places an order using the FedLine Web® access solution.
The shipment date is the date the order is available for the DI's armored carrier to pick-up from the Federal Reserve Bank. It is the DI's responsibility to ensure the selected shipment date is also its armored carrier's scheduled pick-up date from the Federal Reserve Bank.
Please Note: This is a date that is selected when DIs place their order in the FedLine Web® Solution. The date can be selected up to five (5) days in advance, so DIs need to ensure that the shipment date selected coincides with the date its carrier is scheduled to pick-up the DI's order from the Federal Reserve Bank.
The delivery date is the date the DI's armored carrier delivers the order to the DI. Please note that the delivery date is strictly an arrangement between the DI and its armored carrier.
The DI's account is debited the morning of the day the DI selected as its shipment date.
The DI's account will be credited at the close of the business day at the servicing Federal Reserve Bank. The next business day, the order will again be available for pick-up; therefore, the DI's account will be debited for the amount of the order. If the carrier is not able to pick-up the order on the next business day, it is recommended the DI contact the servicing Federal Reserve Bank to have the order canceled.