To ensure that individuals can more quickly and easily connect with the support they need, Federal Reserve Financial Services has implemented a single customer service phone number that provides automated access to customer support teams, as indicated below. You may now reach the Federal Reserve Bank Services Support Center at (833) FRS-SVCS (377-7827).
This change to a single phone number was made in response to customer feedback and is designed to help customers reach the correct person to answer their questions as quickly as possible, decrease call transfers and provide more consistent responses to questions and issues. Our dedication to providing timely, accurate assistance remains unwavering.
Federal Reserve Bank Services Support Center
One Number for All Your Support Needs
Old
- Wholesale Testing Unit: (877) 569-2488
- Wholesale Operations Sites: (800) 327-0147
- Customer Contact Center (CCC): (888) 333-7010
- FedACH® & Check Customer Support: (877) 372-2457
- FedLine Direct® Customer Support: (888 881-6700)
New
(833) FRS-SVCS: (833) 377-7827
Take action
During our transition period, callers will still be able to use the previous support phone numbers. However, we recommend that you update your records to ensure continued access. No changes are being made to customer support mailing addresses or email addresses at this time.
Stay informed
We encourage you to visit FRBservices.org® as a comprehensive resource for inquiries and assistance, complementing the availability of the customer service phone number. For inquiries or more information about the customer service phone number change, please contact the Federal Reserve Bank Services Support Center.
