Information Request (INFO)

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ITYP Description | Proper Usage

Information Request (INFO) – Used to request information generally related to an entry or correspondence initiated by the Federal Reserve Banks; as it is described in the comment field.

If you receive an entry or correspondence from the Federal Reserve and require additional information in order to complete your research, submit an adjustment request to the Federal Reserve with detailed information in the comments field.

Note: Customers no longer need to submit an Information Request (INFO) request to receive Bank of First Deposit (BOFD) information. Effective March 21, 2022, BOFD information will proactively be provided on all applicable Paid Item (PAID) and Source of Receipt (SOR) cases submitted on or after March 21, 2022.

If you need a copy of an advice, an attachment supporting an entry or both, provide a detailed description in the comment field. The Accounting Entry Identification Number (AID) is required.

If you are reporting an Expedited Recredit Request, submit your request with the required attachment If you receive a Free item from the Federal Reserve (our endorsement is on the item), submit a request for information (RFI) using the INFO ITYP to the Federal Reserve and mail the item to the Check Adjustments Centralized Data Entry Site. If the Free item was not received from the Federal Reserve (our endorsement is not on the item) you must research the item to determine where it belongs.

For all other retired ITYP requests for which an INFO should be reported, include complete cash letter information with Listed As (LAS) and Should Be (SBE) amounts when applicable and provide detailed information in the comments field.

NOTE: The INFO ITYP does not apply to requests for a copy of a cash/return letter recap or detail listing or request for source of receipt (SOR). Refer to the Photocopy Request (PREQ) and SOR ITYPs respectively for this type of request for information.

Your Action

Submit an Electronic Case or Adjustment Request Form (PDF).

Reporting Time Frame and Federal Reserve Bank Action

Information Request (INFO) reporting time frames and actions.
Reporting Time Frame Federal Reserve Bank Action
Within 20 business days
of the cash/return letter date or entry date.
Same day acknowledgement - Provided requirements are met.* Requested information will be provided within three business days.
After 20 business days, but within one calendar year
of the cash/return letter date or entry date.
Same day acknowledgement - provided requirements are met.* Requested information will be provided within 20 business days.

Optional Attachments

Additional documentation that explains the nature of the information requested.

Required Attachments

Expedited Recredit Request - Expedited Recredit claim form (PDF). A copy of the consumer's written claim (if one exists) is also required. If the written claim cannot be provided, the claimant bank must provide certification that a written claim does not exist.

In consideration of the remote work arrangements many of our customers are experiencing due to COVID-19, we are temporarily allowing electronic signatures on Check Adjustment forms that require an authorized, written representation, signature. We will continue to assess these changes, with the expectation to revert back to previous requirements regarding signatures at the appropriate time.

NOTE: A requester may use its own form as long as the information provided is consistent with the Federal Reserve Bank's Expedited Recredit Claim Form.

Required Fields

Information Request (INFO) required fields for paper forms and FedLine messages.
Field Name Paper Form FedLine CA1000 Message
Sender ABA (SNDR) and Contact Information Your institution's ABA number, Name, Street Address, City, State, Contact Telephone Number (TELE), Contact Name (CNTC) and Respondent's ABA number (if applicable) Auto-fills with your institution’s 9-digit ABA number. Contact Name (CNTC) and Contact Telephone Number (TELE).
Receiver ABA (RCVR) Receiving Federal Reserve Bank's name and/or ABA number Auto-fills with the Federal Reserve Bank’s ABA number 061000146
Case Investigation Type (ITYP) Information Request (INFO) Information Request (INFO)
Message Type (MTYP) Open (OPEN) Open(CA1000)
Case Amount (AMT) Amount of the INFO being requested Amount of the INFO being requested
Entry Type (ETYP) Information (RFI) Auto-fills with Request For Information
Sender Reference Number (SREF) Your institution's case number (max of 14 characters)
From Cash Letter ABA (FCL) & To Cash Letter ABA (TCL) You sent the cash/return letter to the Federal Reserve
  • FCL - Your institution's ABA number
  • TCL - Federal Reserve Bank's ABA number

The Federal Reserve sent the cash/return letter to your institution
  • FCL - Federal Reserve Bank's ABA number
  • TCL - Your institution's ABA number
Product Type (PROD) The appropriate cash letter product type The appropriate cash letter product type from the drop-down list
Case Comments (COM1) Description of the information needed
Cash Letter or Entry Date (CLED) Date of the cash/return letter or entry

*Same Day Entry/Acknowledgement Requirements

All electronic adjustment requests received by 5:00 p.m. ET with complete information will receive same day entry/acknowledgement. Supporting documentation (attachments) must be provided at the same time the electronic adjustment message is submitted.

All paper adjustment requests received at the Check Adjustments Centralized Data Entry Site by 11:00 a.m. ET with complete information and documentation will receive same day entry/acknowledgement.

Select an Error Type

Retired Investigation Types

The following investigation types (ITYPS) have been retired and are no longer in use as an ITYP. Refer to each ITYP for action steps should the need arise to report the error condition or service request.

Select an Error Type

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