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Information Request (INFO)

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ITYP Description | Proper Usage

Information Request (INFO) – Request for information described in the comments field.

If you receive an entry or correspondence from the Federal Reserve and require additional information in order to complete your research, submit an adjustment request to the Federal Reserve with detailed information in the comments field.

If you are in need of a copy of an advice, an attachment supporting an entry or both, provide a detailed description in the comment field. The Accounting Entry ID# (AID) is required.

If you are reporting an Expedited Recredit Request, submit your request with the required attachment If you receive a Free item from the Federal Reserve (our endorsement is on the item), submit a request for information (RFI) using the INFO ITYP to the Federal Reserve and mail the item to the Check Adjustments Centralized Data Entry Site. If the Free item was not received from the Federal Reserve (our endorsement is not on the item) you must research the item to determine where it belongs.

For all other retired ITYP requests for which an INFO should be reported, include complete cash letter information with Listed As (LAS) and Should Be (SBE) amounts when applicable and provide detailed information in the comments field.

NOTE: The INFO ITYP does not apply to requests for a copy of a cash/return letter recap or detail listing or request for source of receipt (SOR). Refer to the Photocopy Request (PREQ) and SOR ITYPs respectively for this type of request for information.

Your Action

Submit an Electronic Case or Adjustment Request Form (PDF).

Information about INFO reporting time frames and actions.
Reporting Time Frame Federal Reserve Bank Action
Within twenty business days
of the cash/return letter date or entry date.
Same day acknowledgement - provided requirements are met.*

Requested information will be provided within three business days.
After twenty business days, but within one calendar year
of the cash/return letter date or entry date.
Same day acknowledgement - provided requirements are met.*

Requested information will be provided within twenty business days.

Optional Attachments

Additional documentation that explains the nature of the information requested.

Required Attachments

Expedited Recredit Request- Expedited Recredit claim form (PDF). A copy of the consumer's written claim (if one exists) is also required. If the written claim cannot be provided, the claimant bank must provide certification that a written claim does not exist.

NOTE: A requester may use its own form as long as the information provided is consistent with the Federal Reserve Bank's Expedited Recredit Claim Form.

Required Fields

Information about INFO reporting field names, forms and FedLine messages.
Field Name Paper Form FedLine CA1000 Message
Sender (SNDR) Your institution's ABA #, name, street address, city, phone #, contact name and respondent's ABA # (if applicable) Auto-fills with your 9-digit ABA #
Receiver (RCVR) Receiving Federal Reserve Bank's name and/or ABA # Federal Reserve Bank ABA # from drop-down list
Investigation Type (ITYP) Information Request (INFO) INFO
Request Type (MTYP) Open (OPEN) Auto-fills with OPEN
Amount (AMT) Amount of the INFO being requested
Request for Entry (ETYP) Information RFI
Sender's Reference # (SREF) Your institution's case # (max of 14 characters)
Contact Information
(CNTC & TELE)
(FedLine only)
N/A Contact name and phone number
FCL & TCL
  • You sent the cash/ return letter to the Federal Reserve
  • FCL - Your institution's ABA #
  • TCL - Federal Reserve's ABA #
  • The Federal Reserve sent the cash/ return letter to your institution
  • FCL - Federal Reserve's ABA #
  • TCL - Your institution's ABA #
Product Class (PROD) the appropriate cash letter product code 3-character cash letter product code from the drop-down list
Comments (COM) Description of the information needed
Cash Letter or Entry Date (CLED) Date of the cash/ return letter or entry

*Same Day Entry/Acknowledgement Requirements

All electronic adjustment requests received by 5:00 p.m. ET with complete information will receive same day entry/acknowledgement. Supporting documentation, commonly referred to as Documents to Follow (DTFs) must be received within five business days of receipt of the electronic request. If the DTF is required and not received within five business days, the request will be resolved back to the requester and any provisional entry will be reversed.

All paper adjustment requests received at the Check Adjustments Centralized Data Entry Site by 11:00 a.m. ET with complete information and documentation.

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Retired Investigation Types

As previously announced, the following investigation types are outdated and have minimal usage. As of May 22, 2017 they have been eliminated.

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